Shipping & Returns

Last updated: August 2026

At MB Gallery, we take care to ensure that artworks and products are accurately described, carefully prepared and securely packaged for delivery.

This Shipping & Returns Policy applies to purchases made through MB Gallery, including our online shop. Nothing in this policy limits any rights you may have under applicable UAE consumer protection laws.

1. Shipping & Delivery

MB Gallery delivers within the United Arab Emirates and may offer international delivery for selected artworks and products.

Shipping costs, where applicable, will be displayed at checkout or communicated to you before your purchase is confirmed.

Delivery times vary depending on the item, destination, availability and shipping method. Any delivery timeframe provided is an estimate unless expressly confirmed otherwise.

For original artworks, oversized pieces, framed works, heritage doors or other items requiring specialist handling, delivery arrangements and costs may be confirmed separately with the customer.

International customers are responsible for any applicable customs duties, import taxes or local charges imposed by the destination country, unless otherwise agreed in writing.

2. Receiving Your Order

Please inspect your order as soon as reasonably possible after delivery.

If an item arrives damaged, defective or different from what you ordered, please contact us promptly at info@mbgallery.ae and include:

  • your order number;

  • a description of the issue; and

  • clear photographs of the item and, where relevant, its packaging.

Please retain the original packaging until the issue has been resolved, particularly for artworks or items damaged during delivery.

3. Damaged, Defective or Incorrect Items

If an item is damaged, defective, incorrect or otherwise does not conform to the purchase as required under applicable UAE law, please contact MB Gallery.

Depending on the circumstances and applicable legal requirements, an appropriate remedy may include repair, replacement, return or refund.

Where the issue results from a defect or other matter for which MB Gallery is responsible, the remedy will be provided in accordance with applicable UAE consumer protection law.

4. Change-of-Mind Returns

For eligible standard products purchased through our online shop, MB Gallery may accept a change-of-mind return if you contact us within 7 days of receiving your order.

To be eligible, the item must be:

  • unused and in its original condition;

  • returned with its original packaging and accessories, where applicable; and

  • accompanied by proof of purchase.

Unless the item is defective, damaged or incorrect, return delivery costs are the customer's responsibility.

Please contact us before returning an item. Items returned without prior authorisation may not be accepted.

5. Items Not Eligible for Change-of-Mind Returns

Unless defective, damaged, incorrect or otherwise required by applicable law, we do not accept change-of-mind returns for:

  • original artworks;

  • commissioned or personalised artworks;

  • custom-made or made-to-order products;

  • limited-edition works where the certificate, packaging or condition has been altered or damaged;

  • items that have been used, damaged or altered after delivery; or

  • items specifically identified as non-returnable before purchase.

This does not affect your rights where an item is defective, damaged, incorrectly supplied or otherwise covered by applicable UAE consumer protection law.

6. Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Where a refund is approved, it will normally be made to the original payment method. Processing times may vary depending on the bank or payment provider.

Original shipping charges and return shipping costs are generally non-refundable for change-of-mind returns.

Where an item is returned because it is defective, damaged, incorrect or otherwise subject to a remedy under applicable law, shipping and refund arrangements will be handled in accordance with UAE consumer protection requirements.

7. Original Artworks & Specialist Delivery

Original artworks require particular care in packing, transportation and handling.

For large, fragile, high-value or unusual artworks—including works created on reclaimed heritage doors—MB Gallery may contact you after an enquiry or purchase to confirm specialist delivery, installation or collection arrangements.

Any additional charges will be communicated before the relevant service is confirmed.

8. International Orders

International shipping availability depends on the artwork or product and destination.

International customers are responsible for checking any import restrictions and for paying applicable customs duties, taxes and clearance fees in their country unless otherwise agreed.

If an international shipment is refused because customs duties or import charges have not been paid, any refund will be considered after the item has been safely returned to MB Gallery and may be reduced by shipping, customs or other costs incurred, to the extent permitted by applicable law.

9. Contact Us

For shipping, delivery, return or refund enquiries, please contact:

MB GALLERY L.L.C
Abu Dhabi, United Arab Emirates
Email: info@mbgallery.ae
Telephone: +971 56 666 8479